Personal Suitability

Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Client focus; Organized

Computer and Technology Knowledge

Internet; Device drivers; Networking hardware; Desktop applications

Ability to Supervise 3-4 people

Work Conditions and Physical Capabilities

Work under pressure; Attention to detail; Tight deadlines

Transportation/Travel Information Public transportation is available

Work Setting Consulting firm

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 2 years to less than 3 years

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Languages English