Screening questions

Are you currently legally able to work in Canada?; Do you currently reside in proximity to the advertised location?; What is your current level of study?; What is the highest level of study you have completed?; Do you have previous experience in this field of employment?; Are you available for shift or on-call work?; Do you have the above-indicated required certifications?; Are you available for the advertised start date?; Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?; Do you have education in this field of employment?

Long term benefits Group insurance benefits; Life insurance

Financial benefits Mileage paid

Health benefits

Health care plan; Disability benefits; Dental plan; Vision care benefits; Paramedical services coverage

Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

MS Windows; Internet; Device drivers; Networking software; Networking hardware; Networking security; Extranet; Intranet; Servers; Security software; MS Office; Desktop applications; Information Technology Infrastructure Library (ITIL)

Work Location Information Relocation costs not covered by employer

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Sitting; Tight deadlines

Work Setting

Telecommunications industry; Help desk; Computer hardware or software retailer/wholesaler

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Provide business systems, network and Internet support to users in response to identified difficulties

Financial benefits Mileage paid

Long term benefits Group insurance benefits, Life insurance

Health benefits

Health care plan, Disability benefits, Dental plan, Vision care benefits, Paramedical services coverage

Experience 2 years to less than 3 years

Credentials (certificates, licences, memberships, courses, etc.)

A+ Certification; Microsoft Certified Solutions Associate (MCSA); Citrix certified professional (CCP); Microsoft certified solutions associate (MCSA); Network+ Certification

Education Other trades certificate or diploma

Languages English