Full-Time
Help Desk Technician
Posted on Jun 16
Bcom Computer Centre Inc.
15051 118 AVENUEEdmonton, ABT5V 1H9
Student status Full time enrollment
Computer and Technology Knowledge
Spreadsheet; MS Windows; Internet; Device drivers; Networking hardware; MS Office; Desktop applications
Work Setting
Help desk; Computer hardware or software retailer/wholesaler
Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties
Experience 1 year to less than 2 years
Credentials (certificates, licences, memberships, courses, etc.) A+ Certification
Education
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearor equivalent experience
Languages English
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