Full-Time

Call Centre Agent Technical Support

Posted on Jun 16

Recrute Action Inc.

Edmonton, AB

Student status Part time enrollment

Screening questions

Are you currently legally able to work in Canada?; Do you currently reside in proximity to the advertised location?; Do you have previous experience in this field of employment?; Are you available for shift or on-call work?; Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?; Do you have education in this field of employment?

Financial benefits Bonus

Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Client focus; Organized

Computer and Technology Knowledge

MS Windows; Internet; Extranet; Servers; MS Office; Desktop applications

Work Location Information Relocation costs not covered by employer

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Repetitive tasks; Attention to detail; Tight deadlines

Transportation/Travel Information Travel expenses not paid by employer

Own Tools/Equipment Computer; Internet access

Work Setting Telecommunications industry

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Provide business systems, network and Internet support to users in response to identified difficulties

Financial benefits Bonus

Experience 1 to less than 7 months

Education

Other trades certificate or diplomaor equivalent experience

Languages Bilingual

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