Computer and Technology Knowledge

MS Windows; Networking software; Communication software; MS Office; SharePoint; Enterprise Applications Integration (EAI); Computer-aided design (CAD); Information Technology Infrastructure Library (ITIL)

Work Setting Telecommunications industry

Specific Skills

Troubleshoot and locate faults; Troubleshoot and resolve technical problems; Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 year to less than 2 years

Education College/CEGEP

Languages English