Student status Full time enrollment

Computer and Technology Knowledge

Spreadsheet; MS Windows; Internet; Device drivers; Networking hardware; MS Office; Desktop applications

Work Setting

Help desk; Computer hardware or software retailer/wholesaler

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 year to less than 2 years

Credentials (certificates, licences, memberships, courses, etc.) A+ Certification

Education

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearor equivalent experience

Languages English