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Full-Time

User Support Technician

Posted on May 27

Arira It Solutions Inc.

Toronto, ON

Personal Suitability

Initiative; Effective interpersonal skills; Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Judgement; Organized

Computer and Technology Knowledge

Word processing software; MS Windows; Internet; JavaOS; Networking software; Networking security; Servers; Presentation software; Programming software; Software development; MS Office

Ability to Supervise 1 to 2 people

Work Conditions and Physical Capabilities Fast-paced environment

Work Setting Consulting firm

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Participate in the redesign of applications and other software; Supervise other technical support workers in this group; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 year to less than 2 years

Education Secondary (high) school graduation certificate

Languages English