Personal Suitability

Initiative; Accurate; Team player; Excellent written communication; Judgement; Organized

Computer and Technology Knowledge

Device drivers; Networking software; Networking hardware; Networking security; Security software; Communication software; Programming software; Website creation and management software

Work Conditions and Physical Capabilities

Work under pressure; Repetitive tasks; Physically demanding; Ability to distinguish between colours; Sitting; Combination of sitting, standing, walking; Standing for extended periods; Bending, crouching, kneeling; Tight deadlines

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software; Provide business systems, network and Internet support to users in response to identified difficulties

Experience 1 year to less than 2 years

Education

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Languages English