Screening questions

Do you have previous experience in this field of employment?

Personal Suitability Excellent oral communication; Client focus

Computer and Technology Knowledge

MS Windows; Internet; MAC; Device drivers; Mail server software; MS Office; Wireless networks; Desktop applications

Ability to Supervise 1 to 2 people

Work Conditions and Physical Capabilities Attention to detail; Sitting

Security and Safety Criminal record check

Work Setting

Help desk; Computer hardware or software retailer/wholesaler

Specific Skills

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced; Consult user guides, technical manuals and other documents to research and implement solutions; Provide advice and training to users in response to identified difficulties; Collect, organize and maintain a problems and solutions log for use by other technical support analysts; Supervise other technical support workers in this group; Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience 2 years to less than 3 years

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Languages English